Costs depend on factors like the mode of transport (air, sea, road), package weight, size, distance, and service type (e.g., same-day, express, or standard delivery). Additional fees may apply for remote areas or specialized services.
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- Nairobi, Kenya
FAQ
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What are the costs associated with delivery or shipping?
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What types of goods can be shipped, and are there restrictions?
Most services handle a variety of goods, including documents, parcels, electronics, perishables, and furniture. However, items like hazardous materials, flammable substances, or oversized cargo may have restrictions or require special handling.
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How long does delivery or shipping take?
Delivery times vary depending on the service type and destination. Air freight is typically faster (1–7 days), while sea freight or standard road delivery may take longer, from several days to weeks.
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What documents are required for international shipping or exports?
Key documents include a Bill of Lading, commercial invoice, packing list, certificate of origin, export license (if required), and any applicable permits. Proper documentation ensures compliance with customs regulations.
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What should I do if my shipment is delayed, lost, or damaged?
Contact the service provider immediately to report the issue. Many companies offer insurance or refund policies to cover delays, losses, or damages during transit.